What Information We Collect From You
When you register or use the 1909 platform, we collect several categories of information to ensure the service operates securely and efficiently. This information is collected directly from you or automatically through your use of the platform.
Account information: Full name, email address, phone number, date of birth, and other details provided during registration or profile updates. Identity verification documents such as a national ID or passport may be requested for KYC verification before withdrawals are processed.
Device and browser information: Device type, operating system, browser type, IP address, and other technical data collected automatically when you access the platform. This information is used to detect unauthorised access attempts and keep your account secure.
Payment information: Bank account number, account holder name, and transaction details in MYR related to deposits and withdrawals. We do not store full credit or debit card numbers — this information is handled by certified third-party payment processors.
Usage data: A record of in-platform activity including games played, bet amounts, session duration, and page navigation. This data helps us improve the user experience and detect any suspicious activity.
- Registration personal information
- Identity verification documents (KYC)
- Device, browser, and IP address data
- Financial transaction details (MYR)
- Platform activity and usage records
- Cookies and session tracking data
How We Use Your Information
The information collected is used to operate, maintain, and improve the 1909 platform. This includes processing financial transactions in MYR, verifying user identity, preventing fraud, and ensuring account security. Device and IP data help us identify suspicious login activity and protect your account from unauthorised access.
Contact information is used to send important account notices, transaction confirmations, and responses to support enquiries. 1909 does not use your information for third-party marketing without your consent. All important communications are sent through the channels registered during sign-up.
We may need to process and retain your data to fulfil financial compliance obligations, anti-money laundering (AML) requirements, and directives from relevant regulatory authorities. Retaining transaction records for a prescribed period is part of 1909's compliance responsibilities.
Usage data is analysed in aggregate to understand usage patterns and improve the platform interface. This analysis does not reveal individual identities and is used solely for product development purposes to deliver a better experience for Malaysian users.
Cookies & Session Tracking
The 1909 platform uses cookies and similar tracking technologies to enhance your experience and maintain the security of your login session. Cookies are small text files stored on your device when you visit our website.
Session cookies: Required to maintain your logged-in status throughout the current session. These cookies are automatically deleted when you close your browser or log out of the platform.
Preference cookies: Saves your preferred settings such as display language and interface preferences, so you don't have to reconfigure them on every visit.
Security cookies: Used to identify and prevent fraudulent activity, including detecting unusual login attempts or access from unrecognised locations.
You can manage cookie usage through your browser settings. However, disabling certain cookies may affect platform functionality, including the ability to log in and carry out transactions securely.
Data Storage, Security & Third-Party Sharing
Your personal data is stored on servers protected with SSL encryption and strict access controls. 1909 uses industry-standard security protocols to safeguard your information against unauthorised access, modification, disclosure, or destruction.
Financial transaction records are retained for the period required under applicable compliance regulations. Inactive account data may be deleted after a set period, following notification to the user.
1909 does not sell or rent users' personal information to third parties for marketing purposes. Your information may only be shared in the following circumstances:
- Certified payment processors for handling MYR transactions
- Technical service providers that support platform operations
- Regulatory authorities or law enforcement agencies where required by law
- Independent auditors for compliance and security purposes
Your Rights as a User & How to Contact Us
As a 1909 platform user, you have the following rights regarding your personal data:
- Right of access: You have the right to request a copy of the personal data we hold about you. This request can be submitted through customer support.
- Right to rectification: If your personal information is inaccurate or out of date, you have the right to request a correction. Basic updates such as phone number and address can be made directly in your account settings.
- Right to erasure: Under certain circumstances, you may request that your personal data be deleted. However, some data may need to be retained to fulfil legal or financial compliance obligations.
- Right to restrict processing: You may request that the processing of your data be restricted under certain circumstances, such as when the accuracy of the data is in dispute.
To submit any request regarding your privacy rights, or if you have questions about this Privacy Policy, please contact the 1909 customer support team via live chat within the platform. You may also reach us by email at: [email protected]
Users will be notified of any material changes to this Privacy Policy via an in-platform notice or email. Continued use of the platform after such changes constitutes acceptance of the updated policy. Please check the FAQ for general privacy enquiries.
This Privacy Policy was last updated in 2026. 1909 reserves the right to amend this document as required by operational and compliance needs.
- Access — view stored data
- Rectification — update inaccurate information
- Erasure — delete data where applicable
- Restriction — limit how your data is processed
- Complaints — contact support for privacy issues
Live chat: available in-platform daily
Email: [email protected]
Your Data is Safe — Get Started with Confidence
The 1909 platform is built with security and privacy as a priority. Register an account today, or log in if you're already a member.